Faculty of Economic and Management Sciences
School of Management Sciences
Department of Tourism Management
Selected Highlights from Research Findings
Centralising the corporate travel function in organisations with substantial travel expenditure is becoming an established practice worldwide. An investigation into the current status of corporate travel management in South Africa revealed that South African organisations follow this trend. However, in contrast to those in the USA, corporations in South Africa has shown a minimal adoption of self-booking tools that allow corporate travellers to make their own arrangements through direct contact with global distribution systems or supplier inventory systems using corporate intranets accessible via personal computers, personal digital assistants and wireless application protocol. More importantly, it appears that corporations currently do not encourage corporate travellers to use self-booking tools. This research shows that the corporate travel agency is still in a strong position as the preferred distribution channel. Based on secondary research and supported by these results, the research proposes a conceptual model for successful corporate travel management. This model requires ongoing research and testing in the field.
Contact person: Prof BA Lubbe.
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