The research focuses on macro-factors that play a role in dental economics and how the functional components of practice management contribute to the effectiveness and optimisation of services. An operational research approach is frequently utilised

White JG, Slabber J, Schreuder AN: 2001. Patient management: Measuring patients' expectations and perceptions of service quality in a dental training hospital. South African Dental Journal, 56(4) / Apr, pp 203-208.